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ANSWERS |
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- Is there a minimum
time contract/commitment?
Not at all. You can pay monthly, semiannually, or
yearly.
You can also cancel at any time. However,
note that you can save on your hosting fees by signing
up for our semiannual and yearly packages. (See the
Acceptable Use Policy for policies
regarding this).
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- How soon will my account be set up and ready for
use?
Account orders are placed in a queue and are processed
in the order in which they are received. Your site
can be uploaded to our servers immediately after receiving
the welcome e-mail, which will contain the IP address
for your account, plus the password for the username
chosen during signup. In fact, we recommend that clients
start uploading their site as soon as possible after
setup is complete, so that once domain transfer is
completed, the site will be available for use by your
visitors.
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- Do I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night
owl, your site is available for you to update.
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- Can you register a domain name for me?
We can provide you with assistance in registering
your domain name. Whether you want a .com, .org, .net
or any other name extension your site, we can assist
with the registration process. Please contact our
sales department if you require assistance in registering
your domain name
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- Do you offer a money back guarantee?
Yes. If for any reason during the first 30 days as
a Hosting Matters customer, you are not completely
satisfied with any of our services, we will cancel
your account and refund your money for that month's
service.
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- I see some hosts offering "unlimited bandwidth".
Why don't you offer this?
Technically speaking, there is no such thing as "unlimited
bandwidth". Someone has to pay for the traffic somewhere
- and if you check the fine print of some service
agreements from companies who claim to offer unlimited
bandwidth, you'll probably find that they do charge
for traffic over a certain amount. We dispense with
the fine print.
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- Do you host
Adult sites, warez sites or sites containing illegal
material?
No. Please see our Acceptable Use Policy for policies
regarding this.
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- Is my site backed up and how often?
Yes. Backups are done daily on all servers, a daily
incremental back up and a monthly full backup. The
full backups are placed onto tapes and are stored
for one month while the incremental backups are stored
onto disk and kept until the next full backup is performed.
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- How fast are your connections?
Our servers are located in the Network Access Corporation
(NAC) Network Operations Center (NOC) in New Jersey.
The network is monitored around the clock. NAC offers
about 20 diverse OC3 and DS3 connections to multiple
backbones.
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- What are your server specifications?
Current servers are dual 1 GHz Pentium III machines
with 1 GB of RAM and 18 GB SCSI drives.
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- I changed my
control panel password and now I can't get in.
Passwords are case sensitive and are limited to 8
characters. If you entered a password longer than
8 characters please try entering the first 8 characters
when logging into your control panel.
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- How do I get my e-mail?
If you're familiar with your amyl client's setup,
use the following information to retrieve amyl from
your POP account:
Incoming mail (POP3) server: yourdomain.com
Outgoing mail (SMTP) server: yourdomain.com
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- I want to get started right away, but my domain name
hasn't transferred/isn't in the database yet. How
do I do it?
You can upload your page(s) immediately by pointing
your FTP client to the IP address you were assigned
when you opened your account. After your domain is
fully propagated through the system, you can upload
to ftp.yourdomain.com.
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- Can I use a
secure server certificate for my site?
Yes, as long as the hosting plan you chose supports
this. Please contact us if you need a SSL certificate.
We will generate the request for you to purchase it.
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- What is the path to perl?
#!/usr/bin/perl
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- Where should
I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin
folder,located under the www folder, for your domain.
Be sure to follow the instructions for the script
you are uploading regarding setting permissions on
the files and folders you create, as they vary from
script to script
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- I uploaded my
files, but I don't see my page?
If our default "Welcome to the Future home of", index.html,
has not been replaced by another index page, then
anyone going to domainname.com will still see that
page instead of some other home page. This is the
order in which the web server looks for a page to
put up as the "home" page: >DirectoryIndex default.htm
index.phtml index.pht index.cgi index.shtml index.html
welcome.cgi welcome.html index.htm Just delete the
index.hmtl file and anything after it in this list
will then come up automatically. Notice that "home.html"
is NOT on the list and so will not show up as your
home page. You would need to rename it.
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| Account and Billing Questions |
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- Can I upgrade
my plan or features later?
You can purchase new or expanded features, or upgrade
to a new plan. There is no set up fee for upgrading.
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- How
can I change my account or billing information?
If you need to update your account or billing information
please contact us from the form located here.
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- What happens
if I go over the bandwidth limit for my account?
If you exceed the bandwidth limit for your account
the overage amount will be automatically billed at
a rate of $5 per gigabyte per month.
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- How do I cancel my Account?
You can cancel your account at any time by sending
e-mail to sales@webtronite.com.
There are no cancellation fees, and no notice is required.
Any fees paid to that point (unless cancellation is
made within 30 days of opening the account are nonrefundable.
Please see our Acceptable Use Policy for further
information.
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- What type of
payments do you accept?
We accept major credit card payments, as well as check
and money orders. To the request of our clients, we
now accept Paypal payments.
- Will I receive a bill in
the mail, reminding me when my payment is due?
No. We will not mail your bill to you. When your payment
is due, you will receive an e-mail invoice, this is
your receipt, which you may print for your financial
records.
- What is the
cost for additional features?
You can add additional features to the plan that you
signed up for. Below are the rates for some commonly
added features.
- Disk space - $3 per 20MB per month.
- POP 3 e-mail address - $1 per address per month.
If you need multiple addresses added please contact
us for bulk rates.
- Bandwidth - $5 per gigabyte per month
- Additional MySQL databases - $5 per month per
database
- Pointed domains - one time $35 set up fee per
domain. There are no monthly fees for this service.
Your domain pointer will remain for as long as you
host with us.
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overview